How Patient Down system works...

Frequently Asked Questions

Can I install this myself?

Yes! The PERS units are very easy to install.
1. Plug PERS unit in to power outlet
2. Plug PERS unit into telephone jack
3. Plug phone into PERS unit

Sets up like a standard answering machine.

What happens when the user falls down?

1. Belt Clip device detects fall, or the user can press the button for help, even if they have not fallen
2. Signal is sent to base unit in home
3. Base unit calls monitoring center
4. Two way communication between the base unit and the monitoring center is attempted
5. Monitoring center then calls anyone on the contact list and/or emergency services

Who gets notified:

When the client is first setup with the system, a Client Information Profile will be completed. The profile will contain the information of anyone on the contact list. This includes the:

Name:
Relationship:
Keyholder: Yes No
Home:
Work:
Cell:
Pager:

If none of the contacts can be reached, emergency services in their area will be dispatched.

The Client Profile will also include information about the clients medical conditions, allergies, prescribed medications, doctors information and any special instructions.

Is the monitoring center available 24/7?

Yes. The monitoring center is 24/7, including holidays.

Does the unit still work if the phone is being used?

Yes. The unit will disconnect the call and dial the monitoring center.

Can I use it in the shower?

Yes. The transmitters are waterproof.

Will it break if I drop it?

No. The transmitters are very strong and can withstand being dropped.

How long do the batteries last?

The batteries will normally last 1 year.

Local emergency numbers?

The In-Touch monitoring center has a current database of all emergency services for every area in the United States.

Will the unit work in my area?

The unit will work in all areas that have telephone service.

How often am I billed?

The initial fee of the PERS units include the first 2 months of service. After that, the clients credit card will be billed once a month.

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